Visa Credit Card Frequently Asked Questions

 

Visa Credit Card Online Account Access General Questions

 

How do I view my Visa Credit Card on Home Banking?

You can access your Visa Credit Card Account through the main Home screen or through Additional Services on the navigation bar.

Direct Access- Log into Home Banking and click on the VISA PLATINUM shortcut located on the home screen in the Loan Accounts box. the ADDITIONAL SERVICES link or .

Navigation Access- Log into Home Banking and select ADDITIONAL SERVICES on the navigation bar. Scroll down and select Additional Products and Services. Click on the link for ePSCU - Mid-Hudson Valley FCU's Credit Card Partner. A new window will need to open to display this information, so you may need to adjust your computers settings to allow pop-ups on our site.

 

Once you enter the ePSCU Visa Credit Card website you may need to add your credit card information (if you haven't already)

On this page, you will be able to view your Visa card history, statements and balance info.

 

How do I add on additional MHV Visa Credit Cards?

You can add additional MHV Visa Credit Cards by selecting the Services tab then Manage Cards and then Add Cards.

 

Why doesn't the number next to my Visa Credit Card match with the number that is embossed on my actual credit card?

The number you are seeing next to your Visa credit card number is simply an agreement number and unfortunately this cannot be changed. Displaying the agreement number also acts as a safety measure to help protect you against fraud.

 

Why does the available balance on my Visa Credit Card always say $0?

Being as Visa is an external product, you will always see a $0 available balance on the main screen.