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Articles to help you on your financial journey.

Commonly asked questions about banking

  • Yes, your funds are insured up to $250,000. To better understand this protection, check out the NCUA's Share Insurance Estimator.
  • Please visit our Locations page to view all branch locations.

  • If you’re enrolled in eStatements, you can access them within Online Banking by clicking eStatements & eDocs from the main navigation. (At this time, eStatements are not available on the mobile app so you will need to please log in using a web browser.) Once in the statement portal, click on the desired Account Statement. Online eStatement access is available for primary owners only. eStatements are currently only available in Online Banking.

    If not yet enrolled in eStatements, you may request copies by contacting our Call Center at 845.336.4444.

  • Our routing number (221976243) can be found at the top and bottom of any page on our website. It is also located within Online Banking.

    • To find your account number in Online Banking, click on the desired account then click Account Details.
    • To find your account number in the MHV Mobile App, tap the desired account then tap Details
    • Your statement will also include your account number.

    If you’re enrolled in eStatements, you can access them within Online Banking by clicking eStatements & eDocs from the main navigation. (At this time, eStatements are not available on the mobile app so you will need to please log in using a web browser.) Once in the statement portal, click on the desired Account Statement. Online eStatement access is available for primary owners only. eStatements are currently only available in Online Banking.

    If not yet enrolled in eStatements, you may request copies by contacting our Call Center at 845.336.4444.

  • There are a few ways to order checks:

    1. Click here: www.ordermychecks.com
    2. Log in to Online Banking*. Then, click Menu, then More and Order Checks. If your contact information has changed, please first send us a secure message by clicking Support then Secure Support. Provide both your previous & new addresses as well as any phone number changes.
    3. Contact our Call Center at 845.336.4444.
    4. Visit one of our Branch Locations.
    5. Mail in your check reorder form to:
      • Mid-Hudson Valley Federal Credit Union
        P.O. Box 1429
        Kingston, NY 12402
    The cost is based on the style and quantity you choose and will automatically be debited from your MHV Checking Account within 7-10 business days.

    *This is not currently available in the Mobile App. 

     

  • Funds from the following deposit types will be available the same business day:

    • Electronic direct deposits
    • U.S. Treasury checks that are payable to you
    • Wire transfers
    • Checks drawn on MHV
    • Cash
    • State and local government checks that are payable to you
    • The first $225 of all other checks deposited

     
    Funds over $225 from the following deposits will be available on the first business day following the day of deposit:

    • Cashier, certified and teller’s checks that are payable to you
    • Federal Reserve Bank checks, Federal Home Loan Bank checks, and postal money orders, if these items are payable to you

     
    Other Check Deposits:

    • For other check deposits, the first $225 from the aggregate of deposits will be available immediately.
    • The remaining funds will be available on the second business day after the day of your deposit.
    • If your check deposit exceeds $5,525, the first $225 will be available immediately, the next $5,300 will be available in two business days and the amount over the first $5,525 will be available on the seventh (7th) business day.

     
    Longer Holds on Check Deposits
    We may hold your deposit longer if:

    • There is reason to believe a check you deposit will not be paid
    • You deposit checks totaling more than $5,525 on any one day
    • A check is re-deposited that has been previously returned unpaid
    • You have overdrawn your account and/or have had return deposits repeatedly in the last six months.

     
    Our Funds Availability Policy is subject to change. Please view the Policy for the most up-to-date information.

  • Our Branch Hours are:
    Monday - Friday, 9:00 AM - 5:00 PM
    Saturday: 9:00 AM - 2:00 PM

    Our Call Center hours are:
    Monday - Friday, 9:00 AM - 6:00 PM
    Saturday: 9:00 AM - 2:00 PM 

    Holiday hours and temporary adjustments to business hours will be noted on our website.

  • Access your statements and tax documents in Online Banking. Click eStatements & eDocs from the main navigation. Once in the statement portal, click on the desired Account Statement or tax documents. Online eStatement access is available for primary owners only and currently only in Online Banking.

    If not yet enrolled in eStatements, you may request copies by contacting our Call Center at 845.336.4444.

  • There are several ways to update your contact information:

    • By Secure Message within Online Banking or the Mobile App. Within Online Banking click Support then, Secure Support. In the Mobile App tap More, then tap Secure Messaging.
    • By Secure Chat within Online Banking and the MHV Mobile App
    • In person by visiting a Branch Location with your unexpired US government issued photo ID.
    • By phone at 845.336.4444
    • By mail via a written request with your signature, Notarized Statement, and copy of an unexpired US government issued photo ID sent to:

    Mid-Hudson Valley Federal Credit Union
    PO Box 1429
    Kingston, NY 12402

     

  • If you have lost your checks, it’s important to notify us so that no one tries to use them.

    • You may send us a Secure Message within Online Banking by clicking Support then Secure Support. You may also send a Secure Message within the MHV Mobile App by tapping More then Secure Support.
    • You can contact us via Secure Chat within Online Banking and the MHV Mobile App
    • You can contact us at 845.336.4444 to place a stop payment on those checks as well as a notification on your account.
    • If you know exactly which check number has been lost, you can also place a Stop Payment within Online Banking or the Mobile App by clicking More then Stop Payment.

     

  • Yes, we offer $1,000 AD&D (Accidental Death & Dismemberment) insurance coverage through a company called TruStage. For further information and enrollment, please visit https://www.trustage.com/add or call 855.206.3862.