Personal Tellers

Bank with a real person, 7 Days A Week.

EXTENDED HOURS BANKING MEANS YOU HAVE HELP EVERY DAY OF THE WEEK

You should be able to bank when you need to, and with our Personal Tellers you can. Available every day of the week at every Branch Location, Personal Tellers are local tellers available via video at Interactive Teller Machines (ITMs). Personal Tellers can complete all of your banking transactions. ITMs also function as 24-hour ATMs. 

  • Deposits icon

    Deposits

  • Withdrawals icon

    Withdrawals

  • Payments icon

    Payments

  • Check icon

    Check Cashing

  • ATM

    24-Hour ATM

How do Personal Tellers Work?

This quick video shows you how easy extended hours banking is.


View video transcript here

Using a Personal Teller

Our Personal Tellers are easy to use, but don't worry. If it's your first time the teller will walk you through the entire process.

  1. 1

    Before You Begin

    Have your checks endorsed and your ID ready.
  2. 2

    Get Started

    Simply touch the screen or lift the phone to begin your transaction.
  3. 3

    Validate your ID

    Place your ID on the scanner when prompted.
  4. 4

    Complete Your Transaction

    Conduct your transaction just as you would in our lobby!

Almost Always Open

  • The people are all friendly and with the personal tellers they are almost always open.
    Mandy F.
  • I love the way I can access my accounts in all the ways that you have including your Personal Tellers.
    Elizabeth P.

Commonly Asked Questions About Personal Tellers

  • You can complete any transaction, including deposits, withdrawals, payments, check cashing, and transfers at our Personal Tellers.
  • You'll just need your valid photo ID to use the Personal Teller.
  • Of course! It is important to note that our Personal Teller machines do not carry $100 bills. When you are making deposits, please insert no more than 40 bills at a time. Most Personal Teller machines are able to dispense coin.
  • Yes, you can make a principal-only payment at the Personal Tellers. The teller will deposit the funds into your account and then withdraw them to make the payment. You will see the deposit and withdrawal.

  • Outside of their normal operating hours, the Personal Tellers are only closed on major national holidays and in the event of inclement weather. View our Holiday Schedule.

  • The privacy of our members is paramount and all of our indoor Personal Tellers are equipped with handsets to prevent others from hearing what the teller is saying to you.

  • Personal Tellers are found at every Branch Location. At most Branches, they are located in the vestibule. At our LaGrange Branch, the Personal Teller is located on the side of the building. You can access the vestibule after Branch hours with any bank card.

    Personal Tellers are also located at the drive-up in the following locations:

    Fishkill
    LaGrange
    Middletown
    Newburgh
    Port Ewen
    Rhinebeck
    Saugerties

     

  • Absolutely! When you cash a check with a Personal Teller, the teller must deposit the check first then withdraw it to give you the funds. You will see this deposit and withdrawal on your statement. The change will stay in your account and you will receive the whole dollar amount of your check.

  • If you make a deposit at a Personal Teller our standard hold policy applies. Deposits made at an MHV-owned ATM have to be verified by a teller first and then the standard hold policy applies. Deposits made at shared ATMs will be held for 5 business days.

     

  • To speak to a personal teller pick up the phone. To use the ATM touch the screen. Please have your ID ready and any checks endorsed.
  • No, Personal Tellers are live tellers that interact with you via video. However, the ITM, the machine that houses the Personal Tellers, can also be used as a traditional ATM.