By Phone

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Call Center

MHV's Call Center, located in Kingston, NY, is available Monday through Friday, 8:00 a.m. until 8:00 p.m. ET, Saturday 8:00 a.m. until 5:00 p.m. ET

MHV's Call Center Representatives can help you with:

  • Account information and maintenance
  • Loan payments
  • Transferring funds
  • Loan applications
  • Home Banking and Mobile App support
  • Questions on MHV products and services

Call us at 845.336.4444/800.451.8373 at extension 6000 to speak with a live representative.

Need assistance with your MHV Visa Credit or Debit Card? Call our dedicated service number at 800.449.7728

EARS Bank-By-Phone

24/7 Electronic Automated Response Phone System


  • Check account balances and recent transactions
  • Make loan payments
  • Transfer funds

To use EARS Bank-by-Phone:

  1. Call us at 845.336.4444/800.451.8373, ext. 3371
  2. Current members can then enter your Member Number to access your account information.
  3. Enter your PIN (for first time users, your PIN is the last 4-digits of your Social Security Number).
  4. Review your customized menu options based on the MHV products and services you have.
  5. At any time Press * to repeat the menu or Press # to return to the previous menu.