In order to support the social distancing guidelines recommended by the Center for Disease Control and Prevention (CDC), MHV will temporarily close lobby operations in all of its Branch Locations effective Thursday, March 19, 2020 at 5pm. Our drive-up tellers and our Personal Teller machines will both still be available for your banking needs. Please see below for hours of operation.

Here is some important information to help you continue to manage your banking.

Personal Tellers
Effective Monday, April 6, Personal Teller hours are 8:00 AM to 8:00 PM daily. You can complete most banking transactions with a Personal Teller, including cashing a check, deposits, withdrawals, transfers, and loan payments. Personal Tellers are available in our Branch vestibules and, at some locations, in the drive-up. Watch our quick video to learn more on Personal Tellers.

In order to comply with guidance from the CDC, we ask that only one member per Personal Teller or ATM access our vestibule at a time. Please wait until the member ahead of you has completed their transaction before entering the building.

Drive-up Personal Tellers are available at the following Branch Locations:
Port Ewen
*This Branch has a Drive-Up ATM that accepts envelope deposits.​

Drive-Up Tellers
Effective March 20, 2020 drive-up teller hours are Monday through Friday, 8:00 AM to 6:00 PM and Saturday 9:00 AM to 2:00 PM.

If you do not typically use the drive-up, please note that transactions require your identification as well as a deposit or withdrawal slip. If you do not have a deposit or withdrawal slip, simply ask the teller to send one out.

Drive-up Tellers are available at the following Branch Locations:
Hurley Ave*
​Kingston  (1099 Morton Blvd.)*
Red Hook*
*These Branches have Drive-Up ATMs that accept envelope deposits.​

Financial Hardship:
The COVID-19 crisis is placing a strain on businesses and individuals throughout our membership.
Hardship Relief for Existing Loans: If any of our individual or business members are struggling with your current MHV Loan, we encourage you to reach out to us using our COVID-19 Financial Hardship Request form.
New Financial Hardship Loan Request: If you need to request a financial hardship loan, please use our New Hardship Loan Request Form.
Private Student Loan Relief: If you need to request financial hardship for an existing student loan with MHV, please visit here.

Banking Appointments
We understand that some banking transactions require in-person meetings.​ To schedule an appointment for your banking needs at our Branch Locations, please click here to complete the form. To schedule a phone appointment with the MHV Investment and Retirement Center, please click here.

Banking Alternatives
Please keep in mind that you have several options when it comes to accessing your funds or completing transactions that do not require visiting an in-branch teller. We do anticipate higher-than-normal traffic at our drive-up tellers, Personal Tellers, and Call Center.

• Depositing Checks - If you need to deposit checks, the fastest and most convenient option right now is Mobile Check Deposit available in the MHV Mobile App. With this tool, you can deposit your checks into any of your MHV accounts right from your phone. We encourage this option if this is the only transaction you need to complete to help you avoid potential wait times at our drive-ups and Personal Tellers. For more information about Mobile Check Deposit, watch our brief overview video.
• Online Banking and Mobile App - Allows you to transfer funds and pay bills. You can also deposit checks within the MHV Mobile App with our Mobile Check Deposit. Learn more here.
• Personal Tellers - Offers personal banking without the personal contact. For your safety, the machines are cleaned regularly. Temporary Personal Teller hours are 8 AM to 8 PM, seven days a week. Learn more about our Personal Tellers.
• Over 118,000 totally-free ATMs - For cash withdrawals, you can use any of our 118,000+ totally-free ATMs. Use our locator here to find one closest to you.
• Night Drop Services - All branches, except for our Fishkill and Woodstock Branches offer night drop services.

Stimulus Checks
We've put together a simple infographic to help you understand if you're eligible for a federal relief check and, if so, how much you will receive. View infographic.

We are continuing to monitor this situation very closely, including all guidance from the CDC and other health organizations, and adapting our operations accordingly to keep both our members and our staff as safe and healthy as possible. Updates will continue to be provided as necessary and operational changes will be posted to our website. Thank you for your continued patience and support throughout this time. We wish you and your families well.

Wayne Winkler
President & CEO

Beware of scams!

Please continue to stay vigilant against potential scams.

• Exercise caution when purchasing items on the internet; only buy from trusted retailers, and make sure the websites begin with "https:" (the "s" at the end being the important part) when inputting any card information.

• Be wary of any e-mails or phone solicitations of claims of 'immediate cures', 'vaccines' or any 'get rich quick' schemes that may be linked to the virus. Phishing campaigns can prey on a would-be victim's fear and anxiety.

• As always, do not click on any links or e-mail attachments; these can install malware on your device.

Read our article on Fraud Prevention During The COVID-19 Outbreak for more tips on staying vigilant against potential scams.

Additional Resources: 
Federal Trade Commission Article - Coronavirus Scams and What The FTC Is Doing
FBI Public Service Announcement

Tuesday, March 17, 2020:  Click to read our Update from our CEO
Thursday, March 12, 2020:  Click to read the Update from our CEO