Please read through the information below for hours and security guidelines.

For information regarding Round 2 of the Paycheck Protection Program (PPP) click here

Business Hours
Our temporary branch hours are:

Lobby / Driveup: 9:00 AM – 5:00 PM, Monday through Friday, and 9:00 AM – 2:00 PM on Saturday
 

Our Personal Tellers will continue to be available from 8:00 AM – 8:00 PM, seven days a week. You can complete most banking transactions with a Personal Teller, including cashing a check, deposits, withdrawals, transfers, and loan payments. Personal Tellers are available in our Branch vestibules and, at some locations, in the drive-up. Learn more

Our Call Center is open from 8:00 AM – 8:00 PM, Monday through Friday, and 8:00 AM – 5:00 PM on Saturday.


Alternatives to In-Person Transactions
We encourage members to continue to use our Personal Tellers, Drive-ups, Online Banking, and the MHV Mobile App to complete transactions. Keep in mind that your MHV account comes with access to over 118,000 totally free ATMs around the country. Plus, you can deposit checks right from the MHV Mobile App with  Mobile Check Deposit.

 Financial Hardship
The COVID-19 crisis is placing a strain on businesses and individuals throughout our membership.
Hardship Relief for Existing Loans: If any of our individual or business members are struggling with your current MHV Loan, we encourage you to reach out to us using our COVID-19 Financial Hardship Request form.

New Financial Hardship Loan Request: If you need to request a financial hardship loan, please use our New Hardship Loan Request Form.

Private Student Loan Relief: If you need to request financial hardship for an existing student loan with MHV, please visit here.


Security Guidelines

For the safety of our members and staff, the number of people permitted in our lobby at any given time will be limited. We will be implementing the following procedures:
You will be greeted at the lobby door by an MHV staff member. Please have your ID ready as our staff member will ask you to lower your mask to confirm your identity. Once your identity has been confirmed, please ensure your mask is on prior to entering the lobby. Our staff member will then open the lobby door for you. If the lobby is at its maximum allowable capacity, we ask that you remain in line until additional members are permitted to enter.
All members and staff are required to wear masks in our buildings.
Floor decals have been placed at the teller stations indicating a six-foot separation. Once you have initiated your transaction with the teller, please step back to the floor decal. The teller will call you forward once your transaction is complete.


We are continuing to monitor this situation very closely, including all guidance from the CDC and other health organizations, and adapting our operations accordingly to keep both our members and our staff as safe and healthy as possible. Updates will continue to be provided as necessary and operational changes will be posted to our website. Thank you for your continued patience and support throughout this time. We wish you and your families well.

Sincerely,
Wayne Winkler
President & CEO


 

Beware of scams!

Please continue to stay vigilant against potential scams.

• Exercise caution when purchasing items on the internet; only buy from trusted retailers, and make sure the websites begin with "https:" (the "s" at the end being the important part) when inputting any card information.

• Be wary of any e-mails or phone solicitations of claims of 'immediate cures', 'vaccines' or any 'get rich quick' schemes that may be linked to the virus. Phishing campaigns can prey on a would-be victim's fear and anxiety.

• As always, do not click on any links or e-mail attachments; these can install malware on your device.

Read our article on Fraud Prevention During The COVID-19 Outbreak for more tips on staying vigilant against potential scams.

Additional Resources: 
Federal Trade Commission Article - Coronavirus Scams and What The FTC Is Doing
FBI Public Service Announcement

Frequently Asked Questions