Faqpage

• What do I need to open a Business Account?

  The documents you need will depend on the structure of your business. Please see the appropriate list below.

  Sole Proprietor / DBA

  • MHV Membership Application
  • MHV Business Resolution of Authority Card
  • Copy of DBA / Sole Proprietor Business Certificate that has been filed with the County Clerk
  • NYS Driver’s License / Photo ID with street address, if a PO Box, proof of residency is required

  Partnership

  • MHV Membership Application
  • MHV Business Resolution of Authority Card
  • MHV Certification of Beneficial Owners
  • Copy of Partnership Agreement Business Certificate that has been filed with the County Clerk
  • NYS Driver’s License / Photo ID with street address, if a PO Box, proof of residency is required

  Association / Organization

  • MHV Membership Application
  • MHV Business Resolution of Authority Card
  • MHV Certification of Beneficial Owners
  • Letter from officers of organization authorizing account opening and stating authorized signers
  • NYS Driver’s License / Photo ID with street address, if a PO Box, proof of residency is required

  Corporation / Sub S Corporation

  • MHV Membership Application
  • MHV Business Resolution of Authority Card
  • MHV Certification of Beneficial Owners
  • Copy of Corporate Filing Receipt (From Black Book)
  • NYS Driver’s License / Photo ID with street address, if a PO Box, proof of residency is required

  LLC / LLP

  • MHV Membership Application
  • MHV Business Resolution of Authority Card
  • MHV Certification of Beneficial Owners
  • Articles of Organization
  • Copy of LLC/LLP Filing Receipt (From Black Book)
  • NYS Driver’s License / Photo ID with street address, if a PO Box, proof of residency is required
• What do I need to apply for a business loan?

  You will need a Business Loan Application, in most cases a Personal Financial Statement, and various financial documents such as tax returns. For more information, request a call or appointment with a Business Lending Expert.

• Do I need collateral to secure my business loan?
  Collateral is very often required. For more information, request a call or appointment with a Business Lending Expert.
• Do you offer business loans?

  Yes, please visit our Business Lending page. 

• Where can I get the business resolution form and the personal financial statement?
  You can download the business resolution form here. And the personal financial statement here. 

• How do I access my Visa Debit Card rewards?
  Although the MHV Rewards program is discontinued as of May 31, 2023, all points issued through the rewards program will remain valid through their expiration date. Points may be redeemed at www.MHVRewards.com.
  
  For support, please contact MHV Rewards member service at 910.202.3416 or via email [email protected]
• How do I activate my card?

  To activate your MHV Debit or Credit Card, simply call the number listed on the sticker that will be on your card when you receive it. If your card does not have a sticker you may call our activation numbers.

• Can I turn my debit or credit card on and off?

  This feature is currently available for MHV Credit Cards only.
  
  To turn your credit card off in the MHV Mobile App, tap your card in the account list. Then, tap green “Lock Card” button next to the card you want to lock.
  
  To turn your credit card off in Online Banking, click on your card in the account list. Then, click the green “Lock Card” button next to the card you want to lock.
  
  You may also contact us at 845.336.4444 for assistance.  

• Why did I receive a call from Fraud Prevention Center?

  You received a call because we noted suspicious activity on your MHV Debit or Credit Card and want to confirm the charge is legitimate. Reminder: MHV will never ask you for your account information or password.
   

• How do I dispute a charge that appears on my debit or credit card?

  If the merchant is unable to provide a resolution, or there is fraud on your card, please contact our Call Center at 845.336.4444 to begin an Error Resolution (Dispute) Form. You may also use secure chat on Online Banking and the MHV Mobile App or visit any one of our Branch Locations.

• How do I make credit card payments online?

  To schedule one-time or recurring payments to an MHV credit card:From an MHV account, simply click or tap Transfer within Online Banking or the MHV Mobile App. From a non-MHV account, simply click on the card from the My Accounts page within Online Banking or tap your credit card within the Mobile. You'll then be directed to the card portal where you can make your payment. Please note you may be prompted to first register the card. Additionally, credit card access is available for primary owners only.

  To schedule one-time or recurring payments to a non-MHV credit card, use Bill Pay within Online Banking or the MHV Mobile App.

• What should I do if my card is lost or stolen?

  If either your MHV Debit card or Credit Card have been stolen, please contact us right away. You may call us at 845.336.4444 or stop into any Branch Location. You may also call Lost/Stolen Card Services at 866.820.8794.
  
  For your MHV Credit Card, you can also place a lost/stolen alert in Online Banking or the Mobile App. In Online Banking, click onto your Visa card, then click “Report Card Lost or Stolen” under the Quick Links at the right of the screen. Within the Mobile App, tap “More," then tap “Visa," then tap “Report Card Lost or Stolen” under Quick Links. Once you place the Report or Stolen alert, your card is immediately frozen.

• How do I sign up for Visa Fraud Alerts?

  All MHV Credit and Debit Cards are automatically enrolled in automated alerts.

• How do I report fraud?

  If you suspect fraud, please contact us right away. You can call us at 845.336.4444 to begin an Error Resolution (Dispute) Form. You may also use secure chat on Online Banking and the MHV Mobile App or visit any one of our Branch Locations. If the fraud is on your credit card, you can lock your card in Online Banking and the MHV Mobile App.

• Can I use my debit or credit card overseas?

  You can use both your MHV Visa®  Debit Card and your MHV Visa Credit Card overseas. It is important to notify us when you plan on traveling so that we can notate your account. Otherwise, international use may be flagged as fraud and your card could be locked.
  
  If you plan on using your debit card internationally, please be sure to keep funds in your Checking Account. Most overseas ATMs will grant access to your Checking Account but not your Savings Account.
  
  When using your Visa Debit card at a foreign ATM you may request an "advance" accessing your checking account.
  
  At foreign ATMs you will receive the exchange on the funds and a surcharge and foreign ATM fee will apply. Keep in mind the ATM transaction will need to be under $200 (including ATM fee). If you need more than $200, you will need to do multiple withdrawals or with a VISA debit, go to a bank for a cash advance.
  For foreign ATM withdrawals, the rate of exchange between the transaction currency and the billable currency used for the processing of international VISA transactions is a wholesale market rate or government mandated rate in effect one day prior to the processing date plus one percent 1%.
  
  To place a travel alert on your MHV Visa Debit Card, you may call us at 845.336.4444 or stop into any Branch Location. To place a travel alert on your MHV Visa Credit Card, you may call 866.820.3867 or place the alert within Online Banking. Once you have logged into Online Banking, click onto your Visa card, then click “Travel Notifications” under the Quick Links at the right of the screen. Within the Mobile App, tap “More," then tap “Visa," then tap “Travel Notifications” under Quick Links.

• Where can I mail my MHV Visa credit card payment(s) to?

  You can mail your MHV Credit Card payment(s) to:

  VISA PO BOX 37603
  PHILADELPHIA, PA  19101-0603

• What is the difference between my current and available balance?

  Your Current balance is the total amount of funds in your account. Your Available balance is the total amount of funds in your account minus any transactions that are pending, such as items waiting to be cleared or debited and transactions that haven’t yet been processed. When you are determining if you have enough to cover a purchase, you should be aware of your Available Balance. To know the true available balance in your account be sure to keep a register of all transactions in order to avoid unnecessary service charges.

• How do I set up direct deposit?

  Contact your Human Resources Department to establish direct deposit into your MHV Checking Account. You can download our Switch Kit, which includes a payroll form your HR Department may require.

• Why do I need to open a Savings Account if I just want a Checking Account?

  MHV is a member-owned credit union. Your Savings Account – with your $5 required opening deposit – is your share in the membership.

• What is the Perks Package?

  Visit our Perks Package page for more information.
  
  Visit any Branch Location and add Perks Package to your MHV Checking Account today! 
   

• Am I eligible?
  MHV is a credit union, which means you need to be eligible for membership. Anyone who lives, works, worships, attends school, or volunteers in Ulster, Orange, Dutchess, Rockland, Sullivan, Westchester, or Putnam counties is eligible. Your Savings Account, opened at time of application, secures your membership with MHV.
• Do I qualify for a Personal loan? 
  There are many factors that impact your eligibility. At a minimum, you must have proof of income and a credit score of at least 640. If you’re self-employed, you will be asked to provide your tax records as proof of income.
• What happens if a bill is paid late?

  For Personal Loans, Auto Loans, and Personal Lines of Credit, we offer a 10-day grace period after the due date.  If a payment is not made before the grace period ends a late fee will be assessed. Accounts that are past 30 days due will be reported to the credit bureaus.

  To avoid missing a payment, you can set up automatic payments directly from your MHV accounts.

  If you are struggling to make your payments, we encourage you to contact us at 845.336.4444 to discuss potential options.

• What impacts my interest rate? 
  Our underwriters take many factors into consideration when reviewing your application. Two of the most important factors are your credit score and your debt-to-income ratio (DTI). DTI measures how much of your income is already going towards debt. In addition, rates will generally be higher the longer your term.
• What types of vehicle loans do you offer?

  MHV offers auto, recreational vehicle, boat, and motorcycle loans

• Can I get a discount on my interest rate?

  Yes, by setting up automatic payments from your MHV Checking or Savings Accounts. This qualifies you for a 0.25% discount.

• Do you offer any kind of payment protection?

  Yes. This optional protection covers your loan payment in the event you experience a qualified life event. Things like unemployment, disability, and loss of life may be included. Neither you nor your family will have to worry about making payments. You can estimate the cost of this protection here. 

• How do I pay my loan?

  In person – visit any Branch location to make a payment. Payments can be made at the teller line or with the Personal Tellers.
  
  Over the phone - We can easily transfer funds from your MHV accounts to pay your loans with us. We also accept payments from non-MHV accounts via debit card or ACH. Please note there is a fee for payments made via debit card or ACH. Please see our Fee Schedule. 
  
  Online - To schedule one-time or recurring payments to an MHV Loan or Mortgage:

  • From an MHV account, simply click Move Money > Make or Schedule in Online Banking or tap Transfers in the MHV Mobile App. You can also tap More and use the quick link at the top of the screen in the MHV Mobile App.
  • From a non-MHV account, simply click Move Money > Pay my MHV Loan in Online Banking or navigate to Pay my MHV Loan in the MHV Mobile App.
• What do I do if I can't pay my loan?

  If you are experiencing financial hardship, please contact us at 845.336.4444. It is important that you reach out before you start falling behind on your payments so that we can work with you on a solution. You may find additional information and resources for financial hardship here.

• Are there any fees to refinance my loan?

  No, we do not charge any refinancing fees.

• What are your insurance requirements?

  When you have your car or truck loan with MHV, you must carry full coverage, including comprehensive and collision for the value of the loan. We do require the policy, not just the binder. The policy should list Mid-Hudson Valley Federal Credit Union as the loss payee (P.O. Box 1155, Kingston, NY 12402), and your deductible cannot be more than $1,000.

• What are your current rates?

  Please visit our Rates Page to see our current rates.

• Can I get a loan if I am buying a car from a person and not a dealership?

  Yes, you can finance a private sale with an MHV auto loan.

• What is the status of my application?

  If you applied online, visit the Application Status Center for the status of your loan application. If you applied in a Branch or over the phone, please contact us at 845.336.4444.

• How do I pay off my loan?

  You can pay off your car or personal loan in Online Banking or the MHV Mobile App or by visiting any Branch Location. If you use Online Banking or the MHV Mobile App, please be sure to select “Pay in Full and Close."
  
  If an auto loan is paid off with a personal check, we will wait 10 business days before we release the lien card or title. If you did not receive the title, please contact us at 845.336.4444.

• How much will I save by refinancing?

  How much you will save depends on what your current term and interest rate are as well as what interest rate you will qualify for. You can use our refinance calculator to estimate your new monthly payment and interest paid.

• Can I keep my GAP insurance if I refinance my loan?

  If you have existing GAP insurance, you will have to opt in again to the coverage if you refinance your loan. 

• Are my funds insured with the credit union?
  Yes, your funds are insured up to $250,000. To better understand this protection, check out the NCUA's Share Insurance Estimator.
• Where are you located?

  Please visit our Locations page to view all branch locations.

• How do I get a copy of my statement?

  If you’re enrolled in eStatements, you can access them within Online Banking by clicking eStatements & eDocs from the main navigation. (At this time, eStatements are not available on the mobile app so you will need to please log in using a web browser.) Once in the statement portal, click on the desired Account Statement. Online eStatement access is available for primary owners only. eStatements are currently only available in Online Banking.
  
  If not yet enrolled in eStatements, you may request copies by contacting our Call Center at 845.336.4444.

• Where can I find the routing number and my account number?

  Our routing number (221976243) can be found at the top and bottom of any page on our website. It is also located within Online Banking.

  • To find your account number in Online Banking, click on the desired account then click Account Details.
  • To find your account number in the MHV Mobile App, tap the desired account then tap Details
  • Your statement will also include your account number.

  If you’re enrolled in eStatements, you can access them within Online Banking by clicking eStatements & eDocs from the main navigation. (At this time, eStatements are not available on the mobile app so you will need to please log in using a web browser.) Once in the statement portal, click on the desired Account Statement. Online eStatement access is available for primary owners only. eStatements are currently only available in Online Banking.
  
  If not yet enrolled in eStatements, you may request copies by contacting our Call Center at 845.336.4444.

• How do I order checks?

  There are a few ways to order checks:

  1. Click here: www.ordermychecks.com
  2. Log in to Online Banking*. Then, click Menu, then More and Order Checks. If your contact information has changed, please first send us a secure message by clicking Support then Secure Support. Provide both your previous & new addresses as well as any phone number changes.
  3. Contact our Call Center at 845.336.4444.
  4. Visit one of our Branch Locations.
  5. Mail in your check reorder form to:
     • Mid-Hudson Valley Federal Credit Union
       P.O. Box 1429
       Kingston, NY 12402

  The cost is based on the style and quantity you choose and will automatically be debited from your MHV Checking Account within 7-10 business days.
  
  *This is not currently available in the Mobile App. 

   

• How long does it take before I can use funds from a deposit I made to my account?

  Funds from the following deposit types will be available the same business day:

  • Electronic direct deposits
  • U.S. Treasury checks that are payable to you
  • Wire transfers
  • Checks drawn on MHV
  • Cash
  • State and local government checks that are payable to you

   
  Funds from the following deposits will be available on the first business day following the day of deposit:

  • Cashier, certified and teller’s checks that are payable to you
  • Federal Reserve Bank checks, Federal Home Loan Bank checks, and postal money orders, if these items are payable to you
  • The first $225 of all checks deposited, if you do not make your deposit in person to one of our employees (for example, if you mail the deposit), funds from these deposits will be available on the second business day after the day we receive your deposit

   
  Other Check Deposits:

  • For other check deposits, the first $225 from the aggregate of deposits will be available on the first business day after the day of your deposit.
  • The remaining funds will be available on the second business day after the day of your deposit.
  • If your check deposit exceeds $5,525, the first $225 will be available on the next business day, the next $5,300 will be available in two business days and the amount over the first $5,525 will be available on the seventh (7th) business day.

   
  Longer Holds on Check Deposits
  We may hold your deposit longer if:

  • There is reason to believe a check you deposit will not be paid
  • You deposit checks totaling more than $5,525 on any one day
  • A check is re-deposited that has been previously returned unpaid
  • You have overdrawn your account and/or have had return deposits repeatedly in the last six months.

   
  Our Funds Availability Policy is subject to change. Please view the Policy for the most up-to-date information.

• What are your hours?

  Our Branch Hours are:
  Monday - Friday, 9:00 AM - 5:00 PM
  Saturday: 9:00 AM - 2:00 PM
  
  Our Personal Teller hours are:
  Monday - Saturday: 8:00 AM - 8:00 PM
  Sunday: 9:00 AM - 6:00 PM
  
  Our Call Center hours are:
  Monday - Friday, 9:00 AM - 6:00 PM
  Saturday: 9:00 AM - 2:00 PM 
  
  Holiday hours and temporary adjustments to business hours will be noted on our website.

• How do I access my statements or tax documents?

  Access your statements and tax documents in Online Banking. Click eStatements & eDocs from the main navigation. Once in the statement portal, click on the desired Account Statement or tax documents. Online eStatement access is available for primary owners only and currently only in Online Banking.
  
  If not yet enrolled in eStatements, you may request copies by contacting our Call Center at 845.336.4444.

• How do I update my personal information?

  There are several ways to update your contact information:

  • By Secure Message within Online Banking or the Mobile App. Within Online Banking click Support then, Secure Support. In the Mobile App tap More, then tap Secure Messaging.
  • By Secure Chat within Online Banking and the MHV Mobile App
  • In person by visiting a Branch Location with your unexpired US government issued photo ID.
  • By phone at 845.336.4444
  • By mail via a written request with your signature, Notarized Statement, and copy of an unexpired US government issued photo ID sent to:

  Mid-Hudson Valley Federal Credit Union
  PO Box 1429
  Kingston, NY 12402

   

• What do I do if I lost a check?

  If you have lost your checks, it’s important to notify us so that no one tries to use them.

  • You may send us a Secure Message within Online Banking by clicking Support then Secure Support. You may also send a Secure Message within the MHV Mobile App by tapping More then Secure Support.
  • You can contact us via Secure Chat within Online Banking and the MHV Mobile App
  • You can contact us at 845.336.4444 to place a stop payment on those checks as well as a notification on your account.
  • If you know exactly which check number has been lost, you can also place a Stop Payment within Online Banking or the Mobile App by clicking More then Stop Payment.

   

• Do you offer accidental death and dismemberment insurance?

  Yes, we offer $1,000 AD&D (Accidental Death & Dismemberment) insurance coverage through a company called TruStage. For further information and enrollment, please visit https://www.trustage.com/add or call 855.206.3862.

• What are your current mortgage rates?
  Please visit our Rates page for today's mortgage rates. 
• What is a SONYMA Mortgage?

   SONYMA mortgage is a mortgage through The State of New York Mortgage Agency (SONYMA). SONYMA specializes in mortgage programs to assist first-time homebuyers and those meeting certain income qualifications who are purchasing a home in New York State.         

  Click here for the home buyer programs we participate in.

• Why should I refinance my mortgage?

  Refinancing your mortgage could lower your monthly payments and reduce your total loan amount. Check out this article for helpful information about mortgage refinances.

  For more information or to schedule an appointment with a Mortgage Expert please call us at 845.336.4444.

  Ready to get started? Visit our Mortgage Center today!

• What is a Building Lot Loan?

  This is a loan that provides financing to purchase an unimproved residential lot for the purpose of building a single-family, owner-occupied dwelling. For more information or to schedule an appointment with a Mortgage Originator please call us at 845.336.4444.

• What should I do if I can't pay my mortgage?

  If you are experiencing financial hardship, please contact us at 845.336.4444. It is important that you reach out before you start falling behind on your payments so that we can work with you on a solution. You may find additional information and resources for financial hardship here.

• Why should I get pre-qualified before buying a house?
  • First, you will know exactly how much house you can afford. This will help you focus your search and use your time more efficiently.
  • Getting pre-qualified gives you buying power because the seller knows you have financing lined up, making you more attractive to them.

  Learn more about mortgages and get pre-qualified here.

• What is an FHA Loan?

  An FHA Loan is a loan that is insured by the Federal Housing Administration (FHA) used to purchase or refinance 1- to 4-unit properties. For more information on the mortgage products offered at MHV, please click here.

• How do I apply to refinance my home equity loan or mortgage?

  To apply for a home equity or mortgage refinance, please visit our Mortgage Center here. 
  
  If you have any questions about the loan application process, please contact us at 845.336.4444.

• What is a construction loan?

  A Construction Loan is a short-term loan used to finance the construction of a new home. Typically, the construction loan is refinanced into a permanent loan after the home is completed. To schedule an appointment with a Mortgage Originator please call us at 845.336.4444.

• What happens if a bill is paid late?

  Mortgages and Home Equities include at 15-day grace period. If a payment is not made before the grace period ends a late fee will be assessed. Accounts that are past 30 days due will be reported to the credit bureaus.
  
  To avoid missing a payment, you can set up automatic payments directly from your MHV accounts. If you are struggling to make your payments, we encourage you to contact us to discuss potential options.

• Can I use Chat if I am not a member?
  Yes! Even if you are not currently a member but have questions, our Member Service Representatives can assist you via Chat. On our website you will click ‘Chat Now’ and then ‘Let’s Chat’.
• Can I use Chat to help me with account information?

  Absolutely! If you are logged in through the MHV Mobile App or Online Banking we can assist with any account related questions. If you are chatting from our website you will select ‘Chat Now’ and then ‘Login to Chat’ and it will prompt you to sign in with your Online Banking credentials.

• How do I sign up for Online or Mobile Banking?

  You may sign up for Online Banking by clicking here. You can also sign up directly from your phone by downloading the MHV Mobile App and tapping Sign Up. Once you have Online Banking, you can use the same login information to use the MHV Mobile App and vice versa

• How do I use Bill Pay?

  In Online Banking, click Pay a Bill in the top blue menu. Use the Add a Payee feature to set your payments up. In the MHV Mobile App, tap Bill Pay in the bottom menu. Add the payee information in the top section. Once a payee had been added in Online Banking or the MHV Mobile App, it will be stored for future use.
  
  Recurring/Automatic - To set up automatic payments, login to Online Banking and click Bill Pay. Next, click the Options link beneath the payee and select Automatic payment.
  
  When is it debited - All MHV Bill Payments, regardless of delivery method (electronic or paper check) are debited from (taken out of) your checking account approximately 2 business days after the Payment Send date; if a paper check was sent the payment is debited two days after the send date, regardless of whether the payee has received the check yet. The debit will always be coded as an electronic withdrawal. 
  
  How to cancel - A payment may be edited or deleted anytime before the payment is processed. Within Online Banking or the MHV Mobile App, click or tap More. Then select Stop Payment. Please note payments remitted electronically cannot be stopped once processed. In these instances, the payee will need to initiate a credit back to your MHV account.

• How does Mobile Check Deposit work?

  Mobile Check Deposit is available to members whose account has been opened for 30 days. It is a fast, easy, and convenient way to deposit checks without leaving home!
  
  Before you begin to use Mobile Check Deposit, be sure to endorse the check with the signatures of all payees and note "For Mobile Deposit Only" on the back. Within the MHV Mobile App, simply tap “Check Deposit” at the bottom of your screen. From there, follow the on-screen prompts. Please note: your first three deposits made via Mobile Check Deposit will be held for manual review. All deposits thereafter will be released according to our Funds Availability Policy.
  
  Watch a brief explainer video about Mobile Check Deposit.
  
  Tips for capturing your check image:

  • Ensure the complete MICR line is visible on the image. The MICR line is the row of numbers and characters at the bottom of a paper check
  • Place the check on a dark surface, in a well-lit area
  • Keep check as flat as possible
  • Follow the prompts on your camera to line up the image, making sure all 4 corners of the check are visible
  • Make sure your camera lens is clean
  • Once you capture the image of the front, flip the check over to ensure your back image mirrors the front image
  • Tap on Check Deposit > History to view copies of the deposited checks as well as deposit status.

   Additional Info: Frequently Asked Questions (FAQs):

  • Is there a fee to use Mobile Check Deposit? There is no charge from MHV. However, mobile carriers may charge for internet access and/or text messages. Please check with your carrier for any charges that may occur based on the usage of this service.
  • Am I notified if a check deposit is rejected? Yes, you will receive an email notification any time a check cannot be deposited using Mobile Check Deposit. You may also tap on Check Deposit > History to view copies of the deposited checks as well as deposit status.
  • Which accounts can I make deposits to? You can deposit to any savings, checking, or money market accounts that are linked to your Online Banking and have been opened for at least 30 days.
  • Is there a limit to the amount or number of deposits I can make? You are allowed $10,000 per item, $10,000 per day in deposits, and up to $300,000 in deposits over a rolling 30 day period. If you need to make a deposit over this limit, please visit a branch or mail your deposit.
  • Is there a hold placed on the funds I deposit through Mobile Check Deposit? Standard check holds apply to your deposits. Please refer to our Funds Availability Policy.
  • When can I expect deposited funds to be credited to my account? Funds will be credited to your account within the same business day of receipt provided there are no issues detected with the deposit.
  • How long should I retain checks that I deposit with Mobile Check Deposit? After confirming the deposit on your account statement you may securely discard the deposited check. Images of deposited checks are available by clicking Check Deposit, then History within the app.
  • How can I identify the transactions made through Mobile Check Deposit? You can identify your Mobile Check Deposit transactions by the descriptive deposit "Remote deposit/reference #".
  • What is a manual review of checks mean? Your first three deposits made via Mobile Check Deposit will be reviewed individually by staff. After that, checks will be processed automatically and released according to our Funds Availability Policy.
  • How are checks deposited via Mobile Check Deposit on a weekend handled? If a check deposit requires manual review, that review will take place the next business day. If a check does not require manual review, the deposit will be released according to our Funds Availability Policy.

   

• Is Chat with a live person?
  Yes! A Member Service Representatives in our Contact Center will be assisting you via Chat.
• What are the hours for Chat?
  Chat is available during our Contact Center business hours of Monday – Friday 9am-6pm and Saturday 9am-2pm.
• Where can I start a Chat?
  Chat is available on our website, in the MHV Mobile App, or through Online Banking.
• Which browsers and operating systems are compatible with your website?

  Our website and Online Banking are compatible with the most current browser & operating system versions below:
  
  Browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox 
  • Safari
  • Android
  • Apple
  • Microsoft

  Mobile App:

  • Apple IOS Version 13.x and higher
  • Google Android version 8.0 (Oreo) and higher

  *Please note that Windows XP and Windows Vista are increasingly becoming outdated operating systems by Microsoft. It is highly recommended to update these operating systems to Windows 7 or Windows 10 to ensure uninterrupted & secure access.

  The following settings and plug-ins are required to properly access our web-based solutions:

  • Cookies Enabled (first- and third-party)
  • JavaScript Enabled
  • Minimum screen resolution for responsive content 320 pixels wide
  • Minimum screen resolution for non-responsive content 1024 x 768 pixels
  • PDF reader, such as Adobe Acrobat Reader

  Not sure what browser you're using or what version?

  Click here, then select the Test your browser link located underneath the Login button. Or visit WhatsMyBrowser.org to find out and learn more.

   

• What if I forgot my Username or Password?

  If you forget your Online Banking username or password, please click “Forgot User/Password” in Online Banking or “Forgot Login” in the MHV Mobile App.

• How do I transfer funds to another account online?

  You may make one-time or recurring transfers between your own MHV accounts by clicking Make a Transfer within the full Online Banking website or tap Transfers within the MHV Mobile Banking App.

  • To transfer funds into another MHV member's account, please contact us at 845.336.4444 to make the account available in your “Transfer To” drop-down menu. You can also visit any Branch Location to complete the transfer.

  • To transfer funds to or from one of your outside bank accounts (A2A), select Move Money, then With my Outside Accounts. The first time you will be asked to read and accept the Terms of Service. Follow the steps to complete your registration. You can then add new accounts and transfer funds by following the prompts on the screen. You will need the routing # and account # of any outside account(s) you wish to add. 

  • To transfer funds to another person within the United States who does not have an MHV account you may use Zelle®. In the full Online Banking website click Move Money > Send Money with Zelle®. In the MHV Mobile App, tap More than tap Send Money with Zelle®.

   

• How long will it take for my funds to be made available when using A2A external funds transfer?
  Funds will typically take 2 to 3 business days to be made available when transferring to or from your MHV account to an external account.
• Can I name my accounts or give my accounts nicknames?

  To rename your account descriptions (aka nicknames):

  1. Log in to Online Banking. 
  2. Click on My Settings.
  3. Scroll down to Rename and Hide Your Accounts. 
  4. Enter a Nickname and click below the box to save

  Please note these nicknames will be visible within your online account only. They will not appear on your statements or be visible to our Tellers or Member Service Representatives.

   

• Can I include land in my construction loan?
  Yes, but that amount will go against the total available amount you have to draw from for construction.
• Can I request a larger loan after construction has started?
  No, once the loan is closed no adjustments can be made.
• What can I build?
  You can build any single-family home, provided it’s comparable to other homes in the neighborhood.
• What if there are delays?
  You’ll sign an agreement indicating your project will be completed within a certain time frame. If there are delays, those will be given individual attention by your team here at MHV in cooperation with your builder.
• What is a Building Lot Loan?

  This is a loan that provides financing to purchase an unimproved residential lot for the purpose of building a single-family, owner-occupied dwelling.

  For more information or to schedule an appointment with a Mortgage Originator please call us at 845.336.4444 or toll free at 800.451.8373, ext. 3472.

• What is a Construction Loan?

  A Construction Loan is a short-term loan used to finance the construction of a new home. Typically, the construction loan is refinanced into a permanent loan after the home is completed. For additional information please click here.
  
  To schedule an appointment with a Mortgage Originator please call us at 845.336.4444.

• What if I don't want everyone to hear my information? 
  The privacy of our members is paramount and all of our indoor Personal Tellers are equipped with handsets to prevent others from hearing what the teller is saying to you.
• What transactions can I do at the PT?
  You can complete any transaction, including deposits, withdrawals, payments, check cashing, and transfers at our Personal Tellers.
• What do I need to use a PT?
  You'll just need your valid photo ID to use the Personal Teller.
• Can I deposit and withdraw money easily at the PT?
  Of course! It is important to note that our Personal Teller machines do not carry $100 bills. When you are making deposits, please insert no more than 40 bills at a time. Most Personal Teller machines are able to dispense coin.
• I know I can pay my loan at the PT, but can I make a principal only payment?
  Yes, you can make a principal-only payment at the Personal Tellers. The teller will deposit the funds into your account and then withdraw them to make the payment. You will see the deposit and withdrawal.
• Are the personal tellers ever closed?

  Outside of their normal operating hours, the Personal Tellers are only closed on major national holidays and in the event of inclement weather. View our Holiday Schedule.

• Where are the PTs Located?

  Personal Tellers are found at every Branch Location. At most Branches, they are located in the vestibule. At our LaGrange Branch, the Personal Teller is located on the side of the building. You can access the vestibule after Branch hours with any bank card.

  Personal Tellers are also located at the drive-up in the following locations:

  Fishkill
  LaGrange
  Middletown
  Newburgh
  Port Ewen
  Rhinebeck
  Saugerties

   

• Can I cash a check at the personal tellers?

  Absolutely! When you cash a check with a Personal Teller, the teller must deposit the check first then withdraw it to give you the funds. You will see this deposit and withdrawal on your statement. The change will stay in your account and you will receive the whole dollar amount of your check.

• If I make a deposit at the Personal Tellers, are the funds immediately available?

  If you make a deposit at a Personal Teller our standard hold policy applies. Deposits made at an MHV-owned ATM have to be verified by a teller first and then the standard hold policy applies. Deposits made at shared ATMs will be held for 5 business days.

   

• How do I start my transaction?
  To speak to a personal teller pick up the phone. To use the ATM touch the screen. Please have your ID ready and any checks endorsed.
• Are the PTs the same as ATMs?
  No, Personal Tellers are live tellers that interact with you via video. However, the ITM, the machine that houses the Personal Tellers, can also be used as a traditional ATM.

• Is there a minimum balance or deposit required for a savings account?

  The minimum balance required to open a primary Savings Account is $5. There is no low-balance fee, but you must maintain a minimum daily balance of $100 in your share account each day to obtain the disclosed annual percentage yield.

  If you're not yet a member of MHV & want to open an account with us, click here. You will need your non-expired U.S. Government-issued Photo ID. Please note: if your photo ID has an alternate address or P.O. Box, please have proof of address (car registration, lease agreement, credit card statement, car insurance ID, etc.) ready to upload upon request.

  If you have any questions about the account opening process, please email [email protected] or contact us at 845.336.4444.

• What are your current certificate of deposit rates?
  Please visit our Rates page for our current rates. 
• Do You Offer Estate Accounts?
  Yes, you can set up an estate account for the purpose of administering a person's estate after they have passed away. For information and documentation requirements, please see our guide here.
• Do you offer IRAs?

  Yes, we offer several types of IRAs.

  Traditional IRAs:

  • Tax Deductible depending on your income and individual tax situation.*
  • Additionally, participation in an employer sponsored retirement plan will affect how much of the IRA is tax deductible.*

  Roth IRAs:

  • Contributions are not tax deductible, but principal and interest accumulate tax free.

  Coverdell Education Savings Account (Education IRA):

  • Tax advantaged savings vehicles for education purposes.
  • Maximum annual contribution is $2,000.
  • In addition to college costs, payouts for elementary and secondary school expenses are now available.
  • Corporations and tax-exempt organizations may also make contributions.
  • Marriage penalty eliminated on income levels that qualify for the full contribution amount.
  • Contributions may be made through April 15 for the prior tax year.

  Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government.

  To open an IRA, please visit any Branch Location.

   

  *Refer to your tax advisor for more information.

• Do you offer Custodial Accounts?
  Yes. You can open either a Savings or Certificate of Deposit as a custodial account.
• Can I add beneficiaries to my account?
  Yes, you may add beneficiaries. Download & complete our Account & Service Form, bring it to any MHV branch along with an unexpired US government issued photo ID, or mail them to us, along with our Notarized Statement.

Commonly Asked Questions About Investments

• What insurance products do you offer?

  MHV offers Accidental Death & Dismemberment Insurance and Life Insurance.

  You can also purchase GAP insurance through MHV. GAP insurance protects you in the event your car is totaled and the insurance payout is less than what you owe on the car. Learn more about GAP insurance here.

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• What are your Home Equity Rates?

  Please visit our Rates page for our current rates

• What is an Equity Edge loan?

  An Equity Edge loan allows you to use your home to secure a loan before you’ve built up equity. Equity Edge loans often have a lower rate than a Personal Loan. Please visit our Equity Edge page for details. 
  
  For more information or to schedule an appointment with a Mortgage Originator please call us at 845.336.4444.