Fraud alert popping up on a man's phone

Fraud & Security Tips

In the present world, we must always stay alert against the efforts of malicious individuals who try to acquire our personal and account information. Scammers use persuasive tactics to excite or frighten you over the phone and put you in a vulnerable emotional state where you may unwittingly reveal information you wouldn't usually share. As we work together to combat fraud, please keep in mind the following guidelines:

  1. 1

    Don't Disclose Passcodes

    Never disclose any passcode over the phone; financial institution employees will not ask for it.
  2. 2

    Observe Caller ID

    Bad actors can easily manipulate Caller ID, so beware of calls appearing to be from "MHV" or "The Fraud Department."
  3. 3

    Never Share Your Card Number

    We will never request your entire card number, CVV, or expiration date, so never share this information with anyone.
  4. 4

    Don't Share Online Banking Credentials

    Do not provide your online banking credentials to anyone. MHV will never ask you for your home banking username and password.
  5. 5

    Don't Accept Charges

    Scammers often deceive victims by telling them to "accept" a charge to reverse or cancel it, which is false and should be considered a red flag.

If ever in doubt, terminate the call immediately and contact MHVFCU directly for assistance.