ONLINE SERVICES

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MORE INFORMATION

CONTACT US

By Email -
ContactUs@MHVFCU.com

By Phone -
845.336.4444 / 800.451.8373

HOW TO GET CONNECTED!

Internet Home Banking is available to all members, regardless of your location! No special software required — just an Internet connection. Once you've enrolled, just visit our web site and enter your user ID and security code.

 

Internet Home Banking Specifics:

Internet Home Banking lets you quickly and conveniently access your credit union accounts 24 hours a day, 365 days a year via the Internet anywhere in the world!

 

Internet Home Banking enables you to:

  • Transfer funds between accounts
  • Obtain check clearing information and view cleared checks
  • Make loan payments
  • View account balances
  • Review account history
  • Pay bills electronically through the optional FREE Bill Payer Service*
  • Manage your money with free access to FinanceWorks™

 

Click here to access Home Banking.


*Our optional Bill Payer service allows you to pay your bills right online. No stamps. No envelopes. Just lots of convenience.

 

Mobile Banking App**

Find your nearest branch or ATM location, check account balances, transfer funds or pay a bill all from the palm of your hand. Download the free MHV Mobile App for iPhone and Android powered smartphones. Click here for more information and to download the app.

 

**Standard carrier rates may still apply

 

E-Statements

Get your statement on-line with e-Statements! It's fast, convenient, "green" and secure access to your monthly account activity.

CLICK HERE TO ENROLL TODAY


E-STATEMENTS FAQs

Q:

What are e-Statements?

A:

 

E-statements are electronic statements that you can access through MHVFCU.com.

Q:

How do I sign up for e-Statements?

A:

 

 

 

 

 

 

 

You can sign up on-line. Click on the e-statement button on our home page, www.MHVFCU.com. Click on the word here in the statement, "If you have not enrolled yet, click here." You must read our On-Line Statement Access Agreement and agree to it before proceeding. Click OK to confirm your acceptance. You will then be asked to complete the enrollment form. Please note the Security Phrase is the PIN you use to access EARS, our audio response system. (If you don’t have an EARS PIN, please call our Contact Center for assistance.) You will select a unique PIN or password that you will use to access e-Statements.

Q:

How do I log on?

A:

 

 

 

 

 

 

Simply click on the e-statement button on our home page, www.MHVFCU.com. This will bring you to e-statement.com. Select Mid-Hudson Valley Federal Credit Union in the drop down menu and click the Go button. This will take you to the logon page. Enter your member number and PIN (selected password) and click the submit button. This logs you onto the system and takes you to your current statement. From there you can select one of the tabs to access the other pages available through e-statement.com®.

Q:

How do I use e-statement.com®?

A:

 

 

 

 

Once you log on, you can navigate through e-statement.com® by clicking the tabs at the top of the page or the links at the bottom. For example, the Current Statement page has the following tabs and links: Current Statement, Previous Statements, Newsletter, Customer Service, Account Reconciliation, Disclosure Information, FAQs, Current Rates and Internet Home Banking.

Q:

 

Must I have access to Internet Home Banking to view my statements on-line?

A:

 

 

 

No, you need not have access to Internet Home Banking to view your statements on-line. These two systems are independent of each other. However, since you want to view your statements on-line, you'll probably want to view your transactions between statements, which you can do 24/7 through our Internet Home Banking service. And it's free!

Q:

Will I receive notification when my statement is available?

A:

 

Yes. Your will receive an e-mail to notify you that your statement is ready to view on-line.

Q:

Will my e-Statements look the same as my regular printed statements?

A:

 

 

Your e-Statements will look similar to your printed statements and will contain all of the information that you previously received by mail. This system also offers additional features such as viewing past statements.

Q:

How can I view past statements?

A:

 

 

 

Select the Previous Statements tab at the top. On the Previous Statements page choose the statement you want to view from the drop-down list and click the Go button. Up to 14 months of statements are available on-line for you to view.

Q:

How will I receive the inserts that came with my printed statements?

A:

 

 

The graphics at the top and bottom of the Current Statement page provide links to the important information you previously received with your printed statements.

Q:

 

How do I view the disclosure information for a particular month's statement?

A:

 

 

 

 

To view the disclosure information for your current statement, select the Disclosure Information tab. To view the disclosure information for another month's statement, select the Previous Statements tab, choose the statement you want from the drop-down list and click the Go button. Then select the Disclosure Information tab. The disclosure information is for the most recently selected statement.

Q:

 

Can I view Member Newsline, Mid-Hudson Valley FCU's member newsletter, on-line?

A:

 

 

Yes, simply click on the Newsletter tab and you'll be connected to our On-line Publication page where you can access the most recent issue of Member Newsline.

Q:

How can I make a change so that my statements will be mailed to me?

A:

 

 

 

Select the Customer Service tab. In the Media Type section of the Customer Service page select the button for Print and click Submit. This will cancel your e-Statements and reinstate paper statements for the next statement cycle.

Q:

How do I change my e-mail address?

A:

 

To change your e-mail address, send your request in an e-mail through the Customer Service page.

Q:

What if I forget my PIN?

A:

If you forget your PIN, please contact Member Service at 800-451-8373.

Q:

What is a Security Phrase?

A:

 

 

The Security Phrase is a phrase or series of numbers you can remember that helps in verifying that the person requesting access to this account is the account owner.

Q:

What is a Media Type?

A:

 

 

 

 

 

The Media Type on the Customer Service and Enrollment pages determines how you receive statements. If you select Print your statements are printed and mailed to you. If you select Electronic your statements are presented on-line, and you do not receive a printed version in the mail. (However, you can print them yourself if you have a printer.) After selecting one of the media buttons, click Submit. Your choice will become effective with your next statement.

Q:

Can I print my e-statement?

A:

 

 

Yes. Within an open browser click on File then click Page Setup. Change the right margin setting located in lower right portion of this menu to 0.5. Click OK.

Q:

What are the minimum recommended system requirements for e-statement.com®?

A:

 

 

 

 

The minimum requirements for e-statement.com® are:
Processor Speed: 486 or higher
Modem Speed: 28.8 Kbps or higher
Monitor Size: Any size, 1024x768 resolution or higher
Memory Size: 16MB or higher

Q:

What Web browsers can I use to access my e-Statements?

A:

 

For maximum performance, we recommend that you use either Netscape Navigator 4.0 or higher or Microsoft® Internet Explorer 4.0 or higher.

Q:

Am I able to use an older version of either Web browser?

A:

 

 

 

 

Although some older versions of these Web browsers support the Secure Socket Layer (SSL) protocol and 40-bit encryption, they do not support 128-bit encryption. For greater data security, we recommend that you update your Web browser to version 4.0 or higher, which will support SSL protocol and 128-bit encryption.

Q:

 

How is the integrity of my data maintained using Internet access with SSL protocol?

A:

 

 

 

 

 

 

 

 

e-statement.com® uses the latest Internet security technology and techniques to help ensure that your statement information is as secure as possible. These techniques include user authentication, data encryption, and the use of secure servers, which are designed to keep out potential intruders. e-statement.com® uses Secure Socket Layer (SSL) protocol to encrypt sensitive data prior to transmission over the Internet so it is protected from anyone attempting to read it in transit. On-line log monitoring and analysis are conducted to detect break-in attempts and other problems. There is strong encryption between the client and Web server, as well as between the Web server and back-end systems.


Join Us!

Ready to take ownership of your financial institution? Click here to become a member!

 

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