Policies & Disclosures

Important MHV Information

Accessibility Policy
MHV is committed to providing all of our members with excellent member service. We understand that may look different to everyone so we offer the following accommodations for those that might need assistance:
  • Accessible Teller Windows 
  • Large Print Documentation 
  • Telephone Relay Services
  • Handicap Parking
  • Handicap Door Switches
  • ADA Compliant Website 
  • ATMs & Personal Tellers Equipped with Braille
If you have any questions or need assistance with any of the above services, please contact us at 845.336.4444 or visit your local branch.
California Consumer Information Privacy
Your Rights
If you reside in California, you have the following rights to restrict the sharing of personal and financial information with our affiliates (companies we own or control) and outside companies that we do business with. Nothing in this form prohibits the sharing of information necessary for us to follow the law OR to give you the best service on your accounts with us. This includes sending you information about some other products or services. MHV does not sell personal and financial information.

Your Choices
Restrict information sharing with companies we own or control (affiliates). Unless you say ‘NO’ we may share personal and financial information about you with our affiliated companies.

Restrict information sharing with other companies we do business with to provide financial products and services. Unless you say ‘NO’, we may share personal and financial information about you with outside companies we contract with to provide financial products and services.

To Limit the Use of Your MHV Information
To change your privacy preferences contact us at 845-336-4444.
Children’s Online Privacy Protection Act (COPPA)
Mid-Hudson Valley Federal Credit Union has adopted the following privacy policy for our young members (12 and under) and other visitors to the kids’ section of our website. If you have questions regarding this policy, please contact us at 800.451.8373.

We may collect information on domain names, dates and times of visits, and number of page views. The information which is collected is used only to keep track of usage of our site, and it will help us to continue to improve the site’s overall value. Visitor information is never sold, given, or discussed with third parties. If you send us an email with your personal information to answer a quiz, submit a story, etc., we will respond to your email as appropriate. We may keep your email address for the purpose of sending information about the kids’ section of our website or about Mid-Hudson Valley Federal Credit Union news, products, and services. We will not sell, give, or share your personal information to/with any third party vendor or any other organization. We will not condition your participation in an activity on the provision of more personal information than is necessary for you to participate in the activity. If you are a parent of a child who has sent emails to us regarding items posted to our website, you have the right to review the information your child has sent to us. If we collect your child’s personal information for purposes of responding more than once to a specific request from your child, you have the right to refuse to permit further contact with your child and to require that we delete your child’s information.
Funds Availability Policy
Our policy is to delay the availability of funds from your cash and check deposits. During the delay, you may not withdraw the funds in cash and we will not use the funds to pay checks that you have written.

Determining the Availability of a Deposit: The length of the delay is counted in business days from the day of your deposit. Every day is a business day except Saturdays, Sundays, and federal holidays. If you make a deposit on a business day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit on a day we are not open, we will consider that the deposit was made on the next business day we are open. The length of the delay varies depending on the type of deposit and is explained below.

Same-Day Availability: Funds from the following deposits will be available on the day we receive the deposit.
• Electronic direct deposits
• U.S. Treasury checks that are payable to you
• Wire transfers
• Checks drawn on MHV
• Cash
• State and Local government checks that are payable to you

Next-Day Availability: Funds from the following deposits will be available on the first (1st) business day following the day of deposit.
• Cashier, certified and teller’s checks that are payable to you
• Federal Reserve Bank checks, Federal Home Loan Bank checks, and postal money orders, if these items are payable to you
• The first $225 of all checks deposited
If you do not make your deposit in person to one of our employees (for example, if you mail the deposit), funds from these deposits will be available on the second (2nd) business day after the day we receive your deposit.

Other Check Deposits: For other check deposits the first $225 from the aggregate of deposits will be available on the first (1st) business day after the day of your deposit. The remaining funds will be available on the second (2nd) business day after the day of your deposit. Additionally, aggregate deposits in excess of $5,525 will have the following holds placed: the first $225 will be available on the next business day, the next $5,300 will be available in two (2) business days and the amount over the first $5,525 will be available on the seventh (7th) business day.

Longer Delays May Apply: Additionally, funds deposited by check may be delayed for a longer period under the following circumstances:
• There is reason to believe a check you deposit will not be paid.
• You deposit checks totaling more than $5,525 on any one day.
• A check is re-deposited that has been previously returned unpaid.
• You have overdrawn your account and/or have had return deposits repeatedly in the last six (6) months. An account is considered repeatedly overdrawn if within the last six (6) months (a) on six (6) or more business days, the account balance was negative or would have been negative if checks or charges to the account had been paid or (b) on two (2) or more business days the account balance was negative or would have been negative by more than $5,525 if checks or other charges to the account had been paid.
• There is an emergency, such as a failure of computer or communication equipment. We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the seventh (7th) business day after the day of deposit.
• We will notify you if we delay your ability to withdraw funds for any of these reasons, and we will tell you when the funds will be available. They will generally be available no later than the fifth (5th) business day after the day of your deposit.

Special Rules for New Accounts: If you are a new member, the following special rules will apply during the first thirty (30) days your account is open. Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,525 of a day’s total deposits of cashier’s, certified, teller’s, travelers, and federal, state and local government checks will be available on the first (1st) business day after the day of your deposit if the deposit meets certain conditions. For example, the checks must be payable to you. The excess over $5,525 will be available on the ninth (9th) business day after the day of your deposit. Funds from all other check deposits will be available on the ninth (9th) business day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,525 will not be available until the second (2nd) business day after the day of your deposit.

Holds on Other Funds: If we accept a check drawn on another financial institution for deposit or cash, we may make the funds from the deposit or cashed check available to you immediately, but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available until the time periods that are described elsewhere in this disclosure for the type of check you deposited or cashed.

Deposits at ATMs: Funds from any deposits (cash or checks) made at ATMs we own or operate will be held until the next business day when the deposit can be verified. Upon verification, all checks will be subject to the hold policy stated above. Funds from any deposits (cash or checks) made at ATMs and POBs we do not operate will not be available until the fifth (5th) business day after the day of your deposit. 

Third Party Checks: A Third Party Check is a check payable to one party who endorses the check over to another party. All payees must endorse the check regardless of the amount. All payees must endorse the item and be present (with valid I.D.) or named on the account in order for the credit union to accept these items for deposit. Check holds will apply to these items. The credit union also reserves the right to accept a Third Party Check on a collection basis only.

Returned Checks: In the event a check which you cashed or deposited to your account is, for any reason, returned (or is in the process of being returned per notification from another financial institution) to us unpaid, we shall have the right to charge the amount of the check to any account which you own individually or jointly with others, even if we have previously made the funds available to you under this Funds Availability Policy.

Payroll Checks: As a courtesy, MHV may not hold checks from the member’s primary listed employer.
MHV Online Privacy Policy
MHV’s Online Privacy Policy explains how we collect, share, use, and protect your information and applies to information we collect when you visit or use our web-based service and any other online services offered by MHV (collectively, “Online Services”). Online Services include but are not limited to the MHV website, MHV Online and Mobile banking, MHV social accounts, as well as any interactions you may have while viewing content provided through MHV’s digital advertising campaigns. We may combine this collected information with information we collect in other contexts, such as from our phone calls and emails with you, from third-party data sources for fraud prevention, identity verification, or marketing purposes, from companies we work with and from publicly available data sources. By interaction with MHV’s Online Services you are consenting to these terms.
 
Our Online Services are not intended for children under 13. Please refer to our Children’s Online Privacy Protection Act Policy available at www.mhvfcu.com/disclosures.

If you are a member, we will use and share any information that we collect from or about you in accordance with our Privacy Policy, available at www.mhvfcu.com/disclosures.

If you are a California resident, you may have rights under the California Consumer Privacy Act.
 
Social Media
When you interact with us on our official social media pages, such as Facebook, Twitter, Pinterest, Tumblr, LinkedIn, and YouTube or elsewhere on social media, we may collect information such as your likes, interests, feedback, and preferences. We may collect additional information from social media companies if you choose to share with them and they, in turn, share such information with us.

Any posts you make on our official social media pages -- including posts that contain pictures, comments, suggestions, opinions, complaints, or personal information -- are available to others who use those pages. Never include sensitive personal, financial, or other confidential information such as your Social Security number, account number, phone number, mailing address, or email address when posting or commenting online. Please refer to the privacy policies of our social media partners when you interact with them online.

We reserve the right to remove content that contains sensitive information, is offensive or inaccurate at our sole discretion.
 
How MHV Collects Information
Information is collected directly from you when you apply or register for our products and services, use our Online  Services or mobile apps, communicate with us, respond to surveys, provide feedback, or enter contests or promotions.
 
Information is collected automatically when you use our Online Services. We and others on our behalf may collect Device Data, Online/Mobile Activity Data, and other information automatically when you interact with us online.

Information We Collect
When you visit or use our Online Services, we may collect personal information from or about you such as your name, email address, mailing address, telephone number(s), account numbers, limited location information (for example, a zip code to help you find a nearby ATM), user name and password. We may also collect payment card information, social security numbers, driver’s license numbers (or comparable) when you provide such information while using our Online Services where we believe it is reasonably required for ordinary business purposes.
 
In addition, we may collect certain information about your use of our Online Services including but not limited to, capturing the IP address of the device you use to connect to the Online Service, the type of operating system and browser you use, and information about the site you came from, the parts of our online Service you access, and the site you visit next. We or companies we may work with may also use cookies, web beacons or other technologies to collect and store other information about your visit to, or use of, our Online Services.

When you interact with us through mobile banking, we may collect information such as unique device identifiers for your mobile device, your screen resolution and other device settings, information about your location, and analytical information about how you use your mobile device.

We may also collect information about you from additional online and other sources including from co-branded partner sites or commercially available third-party sources, such as credit reporting agencies.

Use of Information
We use information for various purposes depending on how you interact with us, including but not limited to:
  • Providing, maintaining, and servicing your accounts
  • Processing applications and transactions
  • Verifying your identity
  • Detecting and preventing fraud
  • Protecting against security risks
  • Advertising and marketing and tailored content and marketing messages
  • Conducting analytics and research
  • Improving our products and services
  • Complying with and enforcing applicable legal requirements, relevant industry standards, contractual obligations and our policies
  • Using aggregated and de-identified information
  • Responding to your requests and communicating with you
  • Managing your preferences
  • For other purposes that we may disclose at the time you provide or we collect your information.
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How do we Share Information Collected Online
We share information with government entities and others for legal and necessary purposes, such as:
  • To respond to requests from our regulators or to respond to a warrant, subpoena, governmental audit or investigation, law enforcement request, legal order, or other legal process.
  • For other legal purposes, such as to enforce our terms and conditions, exercise or defend legal claims, or if we determine that disclosure is necessary or appropriate to protect the life, safety, or property of our customers, ourselves, or others.
Our Privacy Policy provides additional information about how we share information we obtain when offering financial products and services for personal, family, or household use.

Online tracking technology
We use a variety of online tools and technologies, including but not limited to server logs, cookies, local shared objects, pixels, web beacons, etc., to collect information when you visit or use the Online Services. For example, we use these tools to collect information for debugging, fraud prevention, session management, and other necessary purposes. We also use these to conduct personalization, analytics, and targeted advertising on or through the Online Services. If you are a member, we may associate this information with your account.

“Cookies” are small amounts of data a website can send to a visitor’s web browser. They are often stored on the device you are using to help track your areas of interest. Cookies may also enable us or our service providers and other companies we work with to relate your use of our online services over time to customize your experience. Most web browsers allow you to adjust your browser settings to decline or delete cookies.  Doing so may not provide you with the best experience with MHV Online Services.
 
Clear GIFs, pixel tags or web beacons—which are typically one-pixel, transparent images located on a webpage or in an email or other message—or similar technologies may be used on our sites and in some of our digital communications (such as email or other marketing messages). They may also be used when you are served advertisements or you otherwise interact with advertisements outside of our online services. These are principally used to help recognize users, assess traffic patterns and measure site or campaign engagement.
 
Local Shared Objects, sometimes referred to as “flash cookies” may be stored on your hard drive using a media player or other software installed on your device. Local Shared Objects are similar to cookies in terms of their operation, but may not be managed in your browser in the same way.
 
You may opt out of certain targeted advertising, however it must be done separately on each specific browser and device that you use. Visit the cross-industry Self-Regulatory Program for Online Behavioral Advertising (OBA) managed by the Digital Advertising Alliance (DAA) to opt out of OBA and follow the instructions: https://youradchoices.com. You can help preserve web browser opt-out preferences set through the DAA's WebChoices tool by using the ‘Protect My Choices’ plug-ins. Please note that you may still receive general advertising from us even after you opt out of targeted advertising.

Linking to Third-Party Websites
MHV may provide links to websites that are owned or operated by other companies ("third-party websites"). When you use a link online to visit a third-party website, you will be subject to that website’s privacy and security practices, which may differ from ours. You should familiarize yourself with the privacy policy, terms of use and security practices of any third-party website before providing any information on that website.

Security
We use reasonable physical, electronic, and procedural safeguards that comply with federal standards to protect and limit access to personal information. This includes device safeguards and secured files and buildings. Please note that information you send to us electronically may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information (such as your Account number or Social Security number) to us.

Changes to this Online Privacy Policy
We may change this Online Privacy Policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised policy on this page with a new “Last Updated” date. Any changes to this Online Privacy Policy will become effective when posted unless indicated otherwise.
 
MHV Privacy Policy
You have the right to restrict the sharing of personal and financial information with our affiliates (companies we own or control) and outside companies that we do business with. This includes sending you information about other products or services. You may not limit the sharing of your personal and financial information for our everyday business purposes or as required by law. Please click here for a pdf of our Privacy Policy. If you wish to opt out, please contact us at 845.336.4444.