If you receive a call from someone claiming to work for your financial institution, asking you to read back a code,
please end the call immediately. They do not work for MHVFCU; we will never ask you to read back a code or ask for your debit card PIN or Online Banking username and password. In addition, fraudsters may state they are from a “fraud department” and instruct you to use your debit card at Bitcoin ATMs and transfer funds to “protect” your money. If you receive a call or computer pop-up of this nature, please terminate the communication immediately.
Tech Support/Fraud Department Scams
In this scam, you are contacted by someone via email, phone, pop-ups, etc., claiming to be from:
A tech support company, utility company, or a government affiliate like the IRS, or
A “fraud department”
These scammers will ask you to wire money OR download an app/visit a website so that they can help you. Ignore these requests. They are scams.
Here are some important points to keep in mind:
A fraudster may tell you that they work for your bank or credit union’s “fraud department”, and you must wire funds to them. This is a
Hang up the phone and call your financial institution directly or go to a branch in person. fraud! Any communication from a software or anti-virus company (such as Microsoft)
must be initiated by you. They will not call you and ask for money or gift cards, or ask you to send money. Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or provide technical support.
A legitimate company will
never ask that you pay for support in the form of cryptocurrency, gift cards, or a wire transfer. A fraudster, pretending to be someone who will “help” you, may ask you to download an app or visit a website that is used to remotely access your device (i.e., AnyDesk, TeamViewer, RemotePC, LogMeIn, GoToAssist, etc.).
DO NOT allow anyone to remotely access your home computer or phone. Here’s What to Do:
Never click a link or open an email from senders you don’t recognize. 5 Tips for Protecting Your Information and Money
Many phone and email scams try to get you to share personal information. If you did not initiate the call or the email is from an unknown source or seems suspicious do not provide any information.
Safeguard Your Information
Never share account information or passwords. Be sure to log out after each use. Create strong passwords and change them periodically.
Monitor Your Accounts
Review your bank and credit card statements regularly and request and review your free credit report annually. Set up alerts to notify you of irregular activity.
Protect Your Electronic Device
Make sure your computer, tablet and phone have up-to-date software and antivirus and malware protection.
If you notice any suspicious activity, notify us and any other applicable parties as soon as possible.
WANT TO PROTECT YOUR DEBIT CARD FROM FRAUD?
You want to keep your debit card (and your accounts) safe from fraud, right? Here are some tips you probably won’t hear anywhere else.
Protect Yourself From Identity Theft
Download our free guide, “ ”, to learn more about identity theft and discover ways to protect your personal and account information.
The Basics of Identity Theft
PO Box 1429
Kingston, NY 12402
845.336.4444 / 800.451.8373 Routing Number 221976243
Mid-Hudson Valley Federal Credit Union
Third Party Link Disclaimer: Linked websites are not under the control of Mid-Hudson Valley Federal Credit Union. We are not responsible for the content on the site and its privacy and security policies may differ from ours. We represent neither you nor the third party in the event that you enter into a transaction.