Financial Hardship Resources
Find financial hardship resources and guidance from MHV to help you navigate financial challenges and explore available support options.
Here for Your Entire Financial Journey
Hardship assistance and resources for loans, mortgages, and credit cards. We're here to help you navigate the rough patches, too.
Here when you need it most
If you’re experiencing financial hardship due to job loss, reduced income, medical expenses, or another unexpected challenge, we’re here to listen. The options on this page are designed for MHV members with existing accounts who need help managing their payments.
Solutions we may offer
Your situation is unique to you. We'll work with you individually to determine the best course of action — you may be offered one of the following.
Deferments
An agreement to reduce or postpone your payment for a designated period of time.
Payment Plans
Payment plans help you catch up on late payments.
Modifications
An agreement to change the original terms of your loan.
Forbearances
An agreement that allows you to temporarily stop your loan or mortgage payments.
Refinances
A refinance replaces your original loan with a new one with new terms.
Workout Loans
Similar to a refinance, but granted as an exception to MHV's normal lending guidelines.
How to request assistance
Don't delay in reaching out. The earlier we are aware of your situation, the more assistance options may be available to you.
By Phone
If you would like to discuss your situation with someone right away, please contact the Loss Mitigation Department at 845.336.4444
Online
Complete and submit the form below and a Loss Mitigation Representative will get back to you shortly to discuss your options.
I need some help:
All requests are reviewed individually to determine eligibility. We may ask you for additional documentation. For your protection, please do not include any account information.
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A free guide to help you build a financial resilience plan — your roadmap to get through a crisis.
Unemployment Tips to Guide You:
Facing unemployment? Our 7-step plan helps you manage this transition as effectively as possible. Watch the 3-minute video.