What Members Need to Know

Your coverage is not at risk.

TruStage has confirmed that if your policy is active or in a grace period, it stays that way until normal payment processing resumes. You will be able to make or update payments once TruStage restores its systems.

TruStage has reported a cybersecurity incident and took its systems offline while it investigates. Because of that, some members are having trouble making payments, checking policy details, or filing claims. Some scheduled payments may not have processed.

MHV's systems are separate and were not part of this incident.

Your MHV accounts, cards, and digital banking are working normally, and your MHV deposits remain federally insured. TruStage has said it is too early to know the full scope of the incident, including whether any information was accessed. If we learn that MHV member information was involved, you will be contacted directly. 

What to do now

• Check your MHV account in digital banking or the mobile app to see whether your TruStage payment was withdrawn.

• Don't pay twice. If a payment already came out of your account, do not submit another one. Duplicate payments are harder to sort out later.

• Save your records — screenshots, confirmation numbers, and notes from any calls with TruStage.

• Have a claim? GAP, mechanical repair, and payment protection claims may be delayed. Gather your documents now so you're ready when systems are back.

• Call us first at 845-336-4444 if a TruStage transaction on your MHV account doesn't look right. We'll help you figure out what happened before you take any other action.

Watch out for scams

Fraudsters follow the headlines. Be careful with any unexpected call, text, or email about TruStage, a missed payment, or this incident — even if it looks official. Never share your password, PIN, verification code, or full card number. MHV will never ask you for them.

Reaching TruStage

• Member updates and FAQs: trustage.com/outage/individual (Opens in a new window)

• TruStage member line: (844) 958-8910 — expect longer than usual wait times

• Start a claim: trustage.com/startclaim (Opens in a new window)

We know this is frustrating, and we're sorry you're dealing with it. We're monitoring TruStage's updates and will refresh this page as we confirm new information. 

Last updated: July 29, 2026 at 7:00 pm